Spa Policies and Etiquette
BOOKING YOUR SPA APPOINTMENT
You can book you appointment on site, by phone, e-mail or online. All spa bookings must be guaranteed with a major credit card, including booking with a Gift Certificate.
CHECK IN / PUNCTUALITY
As our punctuality is important, so is yours. Please arrive at Heed Spa Miami Beach 10/15 minutes prior to your appointment time, so you will have time for your consultation, sip some tea, unwind and enjoy your transition into Heed World.
CANCELATION / RESCHEDULE / LATE
We know that the unexpected happens, if you must cancel or reschedule an appointment a MINIMUM 24 HOURS prior notice is required. NO PHONE MESSAGES WILL BE ACCEPTED ONLY PHONE CALLS DURING BUSINESS HOURS AND E-MAILS.
If you are running late, please give us a call (no e-mail please) and we will accommodate your treatment to the remaining time left, but the full value of the treatment will be charged.
Please note that if you fail to contact us as described above, or to show up for the treatment as scheduled, your credit card will be charged 100% of the booked treatment value.
This policy applies for Gift Certificate/Card booking as well.
SPA GIFT CERTIFICATES / SPA GIFT CARD
Heed Gift Certificates and Gift Cards are honored at Heed Shop and at Heed Spa Miami Beach. They are not redeemable for cash and will not be replaced if lost, stolen or have been used by an unauthorized person. They should not be altered under any circumstances.
A valid credit card number is required to guarantee the appointment even when using a Spa Gift Certificate or Spa Gift Card for payment. We will only charge the credit card if you are a non-show or to supplement the value of the treatment if necessary. The actual Gift Certificate/Card must be presented at check in.
A Spa Gift Certificate or Spa Gift Card for a specific treatment is actually a suggestion, feel free to change it. If you have a gift card for a treatment that we no longer offer, you can select any other treatment from our menu or you can use it at Heed Shop.
Note that Heed Spa’s Cancellation / Reschedule / Late policy also applies to Spa Gift Certificate / Spa Gift Card appointments. Please read the Cancellation / Reschedule / Late policy above.
Heed Miami Spa is a green sanctuary. We respect our environment and its resources and count on your kindness and respect as well. Please avoid wasting water taking long showers. Save, Recycle and Reuse.
At Heed Miami Beach Spa we accept cash, Visa, MasterCard and American Express.
Our prices do not include gratuity. Gratuity is at your discretion and it generally ranges between 18% – 20% of the price of the service. Your caring therapist will highly appreciate your gratitude. We are confident that you will be entirely satisfied, but if for any reason you are unhappy with our services, please let us know. We are here to serve you and your satisfaction is very important to us.
ON THE DAY OF YOUR TREATMENT
Please try not to eat for at least an hour before your treatment. Avoid sun exposure. Avoid the consumption of alcohol before the treatment. Drink plenty of water, especially after any heat or detox therapy. If you are having a facial and must shave your face, do so at least 2 hours prior to your scheduled appointment. Avoid wearing perfume, because it can interfere with aromatherapy treatments.
HEALTH CONDITIONS AND SPECIAL NEEDS
An honest communication is key for a great treatment. When booking your treatment, please let us know of any injury, discomfort or allergy. Also inform us if you are using any medication or Retin-A or Accutane, if you had a recent surgery, or if you are pregnant or there is a possibility of pregnancy.
We provide comfortable sanitized sandals, bamboo/organic cotton robes, disposable undergarments and clean bath towels. If you prefer you can bring your swimsuit, but please be aware that although we will take every precaution possible, we cannot be responsible for stains caused by products used in the treatments.
Sorry, but no children under 13. We are happy to accommodate teens over 13, but at least for the first visit she/he has to be accompanied.
We love pets, but unfortunately they are by law not allowed in spa facilities.
All cell phones, beepers and pagers must be turned off in the spa, respecting your and others’ serene time. If you are expecting an emergency call, please let us know and put your phone on silent or vibrate mode at all times.
We ask you not to talk on cell phones at any time inside the spa. And please keep live conversations at low volume, in respect to other client’s relaxation time.
Heed Spa Miami Beach is a 100% smoke free environment. No smoking is allowed anywhere in the premises.
We recommend against bringing valuables to the spa.
Last Updated: 12/02/14
Our Commitment to You: DAVID NEDDAM LLC (“Heed Spa”) is dedicated to establishing a trusting relationship with you, our client, and to protecting your privacy. All personal identifying information collected by us will be used for the sole purpose of maintaining our relationship with you. Our contact information is as follows:
726 6th St
Miami Beach, FL 33139
When you sign up for services with Heed Spa or make a purchase on our website, you will be asked to provide contact and payment information. The contact information will include your name, address, phone number and email address. The payment information typically includes your credit card number and information necessary to conduct a credit card transaction for the services and / or products purchased on our website.
HOW DO WE COLLECT PERSONALLY IDENTIFYING INFORMATION?
We either collect personally identifying information ourselves, through registration, signup or order forms, or we use a third-party to collect that information on our behalf, only as necessary to conduct a transaction.
For the rest of this Privacy Statement, the words “we,” “our,” or “Heed Spa” shall mean Heed Spa.
We collect traffic patterns and information from our web servers, but this information is not combined or used with or in conjunction with personally identifiable information.
We collect third-party personally identifying information when our customers provide us with the email address of a gift recipient (i.e. the lucky recipient of a gift certificate).
WHAT DO WE USE PERSONALLY IDENTIFYING INFORMATION FOR?
We only use personally identifying information to conduct, facilitate or in furtherance of a transaction. For example, we use personally identifying information to charge a credit card for services. We may also send transactional notices to a purchaser and their gift recipient(s), including reminders that a service or gift certificate has not yet been redeemed.
We may, only to support a particular transaction, release your personally identifying information to a third-party, such as a credit card processor, delivery company, or other third-party as would be necessary to complete the transaction with us. If we do this, rest assured that we would only release the minimal information necessary to process the relevant transaction.
When you opt in or register with us, we will send you information and marketing messages such as newsletters, specials, promotions, gift giving ideas, or information about topics of interest in the areas of wellbeing, sustainable living, health, personal growth, beauty and other similar related areas.
We may aggregate limited demographic information, purchasing behaviors or web traffic patterns. This information will not be tied or traceable to any personally identifying information.
WHAT WE DO NOT USE PERSONALLY IDENTIFYING INFORMATION FOR?
We will never sell, intentionally release or otherwise make available your personally identifying information to third-parties that are not required for a specific transaction that you request, unless otherwise compelled by law or court order.
HOW DO WE PROTECT YOUR PERSONALLY IDENTIFYING INFORMATION?
We protect personally identifying information both online and offline. Online, account information is protected by the leading industry standard method of Secure Socket Layer (SSL) encryption. All credit card information is encoded and protected using multiple layers of network security, including firewall protection. Offline, personally identifying information is also protected in our offices. Our employees are well informed about our privacy practices, and access to customer information is restricted to what is necessary to perform their specific tasks. Moreover, we notify our employees of any changes to our Privacy Statement and corresponding requirements, and we possess polices and procedures to handle privacy complaints and security threats or breaches.
HOW CAN I REVIEW OR MAKE CHANGES TO MY PERSONAL INFORMATION?
You can review or update your personal information or change the status of your “opt-in” anytime you conduct a transaction with us. Alternatively, you may contact Heed Spa via firstname.lastname@example.org or call (305) 695-0996, where we would be happy to assist you.
HOW ARE UPDATES TO THIS PRIVACY STATEMENT MADE?
You can check this website for changes, and we encourage you to contact us via email@example.com with any questions you have about any changes or any of our policies. Without your express consent, we will never materially change our policies and practices to make them less protective of your personally identifying information.